VYNQEZOR™ · RETURNS & REFUNDS
Return & Refund Policy
We want every Vynqezor™ customer to have a positive shopping experience. This policy explains our return process, refund requirements, and customer support procedures.
30-Day Returns
Eligible products may be requested for return within 30 days after delivery.
Return Approval
Please contact our support team before sending any return package.
Refund Process
Approved refunds are issued after return inspection and confirmation.
Return Period
Customers may request a return within 30 calendar days after the delivery date of the order.
Return requests submitted after this period may not be accepted.
Return Eligibility
To qualify for a return, products must meet the following requirements:
- The item must be unused and in original condition.
- The product should include original packaging when applicable.
- The return request must be approved before shipment.
Products returned without authorization may not be processed.
Non-Eligible Returns
Certain situations may not qualify for returns, including:
- Products damaged through misuse or improper handling.
- Items returned without prior approval.
- Products that do not meet return requirements.
Return Request Process
To start a return request, please contact Vynqezor™ customer support with the following information:
- Order number
- Email address used during checkout
- Reason for return
- Photos or videos when required
Our team will review your request and provide the next steps.
Damaged Or Defective Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly.
Please provide supporting photos or videos so our team can evaluate the issue.
Return Shipping
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Return shipping instructions must be provided by Vynqezor™ customer support before sending items back.
Refund Process
Once returned items are received and inspected, approved refunds will be processed.
Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you need to exchange a product, please contact our support team for assistance.
Exchange availability may depend on product stock and order circumstances.
Order Cancellation
Cancellation requests should be submitted as soon as possible.
Once an order has entered processing or shipment, cancellation may no longer be available.
Business Information
Brand Name:
vynqezor™
Website:
https://vynqezor.com
Legal Company Name:
Ningbo Junmu Network Technology Co., Ltd.
Customer Support Email:
service@vynqezor.com
Customer Support Phone:
+86 0592-2211950
Customer Support Hours:
Monday - Friday
09:30 AM - 06:30 PM