VYNQEZOR™ · RETURNS & REFUNDS

Return & Refund Policy

We want every Vynqezor™ customer to have a positive shopping experience. This policy explains our return process, refund requirements, and customer support procedures.

30-Day Returns

Eligible products may be requested for return within 30 days after delivery.

Return Approval

Please contact our support team before sending any return package.

Refund Process

Approved refunds are issued after return inspection and confirmation.

Return Period

Customers may request a return within 30 calendar days after the delivery date of the order.

Return requests submitted after this period may not be accepted.

Return Eligibility

To qualify for a return, products must meet the following requirements:

  • The item must be unused and in original condition.
  • The product should include original packaging when applicable.
  • The return request must be approved before shipment.

Products returned without authorization may not be processed.

Non-Eligible Returns

Certain situations may not qualify for returns, including:

  • Products damaged through misuse or improper handling.
  • Items returned without prior approval.
  • Products that do not meet return requirements.

Return Request Process

To start a return request, please contact Vynqezor™ customer support with the following information:

  • Order number
  • Email address used during checkout
  • Reason for return
  • Photos or videos when required

Our team will review your request and provide the next steps.

Damaged Or Defective Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly.

Please provide supporting photos or videos so our team can evaluate the issue.

Return Shipping

Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Return shipping instructions must be provided by Vynqezor™ customer support before sending items back.

Refund Process

Once returned items are received and inspected, approved refunds will be processed.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

If you need to exchange a product, please contact our support team for assistance.

Exchange availability may depend on product stock and order circumstances.

Order Cancellation

Cancellation requests should be submitted as soon as possible.

Once an order has entered processing or shipment, cancellation may no longer be available.

Business Information

Brand Name:
vynqezor™

Website:
https://vynqezor.com

Legal Company Name:
Ningbo Junmu Network Technology Co., Ltd.

Customer Support Email:
service@vynqezor.com

Customer Support Phone:
+86 0592-2211950

Customer Support Hours:
Monday - Friday
09:30 AM - 06:30 PM